Ask us a question

If you have a question regarding a placement or general enquiry, please message us here and we will be happy to help with any question however big or small!
For new enquiries you can also text us via: 0755 400 2930 Please include your full name, email address and your question.


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Contact Details

Original Volunteers Ltd.
Rouen House
Rouen Road, Norwich

[email protected]

During Usual Office Hours

New bookings and all enquiries we are here to help.
Call us on 01603 280702 press option 1 for all new enquiries and existing bookings.
New enquiries 09:00 – 19:00 Mon to Fri
Existing bookings 10:00 – 17:00 Mon to Fri

Can’t Get Through?

If you have pressed option 1 and we are busy on calls (the phone will simply ring, there is no engaged tone) please stay on the line past the short silence and your call will jump to the next available advisor.

To keep programme costs as reasonable as possible for all our volunteers we do not maintain a large team of customer service staff to answer telephone enquiries and we can get tied up on the telephone, especially between January and July from last minute travellers needing visa advice, placements which are being tailored for individuals to larger groups and parents.

We will return the call as soon as we are free and if we cannot reach you we will send a text.

If there is anything non-urgent we can help with by email, we would be extremely appreciative!

We have found over the years most non-urgent queries and quick questions can be dealt with by email.

Please email your enquiry to: [email protected]

Can I Text My Enquiry?

If you have already booked a trip: Text us via: 07500 016 436 including your full name and email address.
For new enquiries: Text us via: 0755 400 2930 including full name, email address.

Last minute flight arrival change when office closed?

Please contact your in-country hosts directly to alert them if you are delayed or miss your flight.

Contact details have been sent to you in the email entitled ‘Arrival Email’.