In Mombasa, you could not be better supported throughout your stay. Volunteers live together with their volunteer coordinator and project manager, pictured above, in a spacious modern house just outside the city centre with good transport links.
They are on hand with you throughout your stay to help if you have any questions, or want to organise a weekend safari. In fact, you will probably be spending so much time together they will soon feel like your second family.
The benefits of your local in-country team
What is a volunteer coordinator?
Every project has a volunteer coordinator. This is the person responsible for organising your volunteering and looking after your welfare needs during your stay and they are all English speaking.
What experience do volunteer coordinators have?
All our coordinators are local people with knowledge and experience gained over many years of supporting volunteers. They have a deep knowledge of their local community, providing an invaluable source of information.
9 in 10 coordinators at our destinations have between 5 – 7 years experience and 7 in 10 of our coordinators have supported more than a thousand volunteers each (current as of August 2013).
If they don’t know where to buy Parmesan cheese when the shops are shut, no one will!
Who are volunteer coordinators?
At some destinations the volunteer coordinator will also be the manager/director of the project you are volunteering if you are based in one location. Examples of manager/coordinator projects will be Kenya-Mombasa/Peru/Cambodia/South Africa/Argentina/Uganda/India.
Some destinations require an independent volunteer coordinator because there are many projects volunteers go to. Independent coordinators will organise a variety of placements at many different projects in the local community throughout your visit. He/she will liaise with all the projects/schools/hospitals on your behalf to organise schedules for your volunteer group. Examples of volunteer programmes are: Morocco/Ghana/Tanzania/Kenya-Masai/Malawi/Mexico-Merida/Ecuador.
Thailand and Nepal offer a mix of both.
Is there only one volunteer coordinator?
Coordinators have other staff supporting them, from drivers to housekeepers, and cooks and assistant coordinators.
Support team size varies between project type and time of year. The typical size of any support team will be 5 – 7. There may also be a long stay volunteer helping out
The Uganda school project had at last count 15 local staff supporting volunteers which ranged from security to water carriers!
What do coordinators do?
Airport pick up
Your in-country coordinator will organise your pick up and make sure you get to the volunteer house as smoothly as possible. If your coordinator does not meet volunteers from the airport, their trusted regular driver will be sent to meet you.
Liaise with local projects
If you are on a mixed volunteer programme (Morocco/Ghana/Tanzania/Kenya-Masai/Malawi/Mexico-Merida/Ecuador) your coordinator will be regularly liaising with the projects you will be going to today, this week and next, organising suitable times and communicating schedules to the volunteer group.
Help organise specific placements
Coordinators will also ensure that volunteers with special preferences eg. medical/building can get involved as fully as possible in their preferred area of work.
Show you around and help you to locate things
Need a Sim card? Want to buy some paintbrushes for an art session tomorrow? Speak to your coordinator – they will advise on where, how to get there and prices.
Provide an orientation on arrival
Your coordinator or their local team will provide an orientation on arrival of what’s where and how to get started. This may take the form of a more formal meeting for all new arrivals by your coordinator or through informal advice for new arrivals from staff, long stay volunteers, handouts, information on the noticeboard as per needs dictate.
This will usually include any important cultural awareness if this may affect your stay. For example bare tummies should be covered in Ghana for example otherwise the children won’t stop giggling!
Help you when things go wrong
We are often asked what happens when things go wrong. Your local team are the experts on getting you the help you need immediately. They have seen it all before (in a nice way) and are well experienced in looking after hundreds of volunteers each year with all the usual niggles from sunburn to upset tummies. Whether you need a doctor in the night for sickness or you want to try out a new project or move bedroom or volunteer house.
If you have remembered to print off your project contact details and leave them with family (these are sent before travel to all volunteers) – your family can also contact the coordinator directly. Or they can call us and we can put them in touch.
But if you need further assistance or advice we are here to help you. Contact us straightaway and we might be able to make the niggly issues go away.
For any country related crises which may occur which would require volunteers to return home, your coordinator and their team will ensure everyone is safely escorted to the airport or Embassy as per the advice provided by each volunteer’s government together with any additional support that may be required.
Help you when you feel unwell
Coordinators are the first port of call if you think you may need medical assistance. They will organise an escort to the local clinic/hospital and make sure you are well treated. They can also contact home and will be happy to speak to parents to explain how you are. If you are volunteering alone, they may also stay with you in the hospital or request that a member of their staff and a volunteer keep you company as it can be quite daunting to be in a foreign hospital, even if it is only an infected mosquito bite!
Most health problems are minor and with a day or two’s bed rest either at the volunteer house or the local hospital and plenty of water, most volunteers are back to their normal selves again.
While on the subject of hospitals – make sure you have comprehensive travel insurance to cover local medical bills and repatriation. In developing countries and where medical care is mostly private, it is not uncommon to be admitted into a private room for something which would be treated as an out-patient back home. Without insurance, hospital fees can be as much as £200 per day.
For doctors appointments when you only need a prescription, your coordinator will help you to locate the nearest doctor/clinic. For these it is often easier to pay on the spot and not claim on the insurance. Expect to pay approx. £5 – £15 per consultation and £5 – £20 for basic medication.
Your coordinator knows all the best trips and best prices which volunteers over the years have participated on and recommended. If the options are not posted on a notice board ask your coordinator what is available and how to book. Typical prices across all destinations as a very rough guide: £30 – £40 for a day’s activity, £200 – £400 for a trek/budget safari for 3 – 5 days. Most volunteers go together in a group for more fun and get discounts. Additional trip discounts for volunteers are available in Ghana and Tanzania.
Return transfer back to the airport
Your coordinator can organise the return trip back to the airport for you, simply ask a few days before your flight. This is not automatically organised as many volunteers will have made friends and may leave the project a day or two earlier to sightsee before flying home, want to go shopping right up to the last minute or forget that the transfer was booked and have already jumped in a taxi!